Last updated: 27 October 2026
These terms apply to every booking made with Alpha Rentals (“Alpha”, “we”, “us”), whether through our website, by email or by phone. By making a booking you agree to these terms. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
1. Bookings and confirmation
- When you book on our website, we check availability live. If the vehicle is free for your dates and times, your booking is confirmed straight away and we email your confirmation.
- If the vehicle is not available, the booking cannot be made and we will suggest another vehicle or other dates where possible.
- No payment is taken on the website. We will tell you how and when to pay after your booking is confirmed.
- Please check your confirmation carefully and tell us straight away if anything is wrong.
2. Prices
- Prices on our website are in New Zealand dollars, per day.
- The total shown on the website is an estimate. It includes the daily rate and any location fees (for example Auckland Airport pick-up or drop-off). The final price is the one in your confirmation email.
- Extras you ask for, such as child seats, and any charges set out in section 5 are added to your booking.
3. Pick-up and drop-off
- Vehicles are collected and returned at the location, date and time in your confirmation.
- If you give us your flight number, we will track your flight and adjust for delays where we can.
- Please let us know as early as possible if you will be late. Late returns may be charged as an extra day.
4. Drivers and use of the vehicle
- Anyone driving an Alpha vehicle must hold a valid full driver licence (or an international licence or approved translation) and show it at pick-up. Only drivers named on the booking may drive.
- The vehicle must be driven safely and legally and must not be used under the influence of alcohol or drugs, for racing, for towing, off sealed roads, or to carry more passengers than it has seats.
- Smoking and vaping are not allowed in our vehicles. Pets are only allowed with our prior agreement.
5. Fuel, tolls, fines and cleaning
- Please return the vehicle with the same fuel level as at pick-up, or a refuelling charge will apply.
- You are responsible for road tolls, parking fees, speeding and traffic fines during your hire. We may pass your details to the issuing authority and charge an administration fee.
- A cleaning charge may apply if the vehicle is returned needing more than a normal clean.
6. Damage, accidents and insurance
- Our vehicles are insured. Details of the cover, the excess and any bond required are given to you at confirmation and pick-up.
- If there is an accident, damage, breakdown or theft, contact us and, where required, the Police straight away.
- Insurance does not cover damage caused by breaking these terms, for example driving under the influence or by an unauthorised driver.
7. Changes and cancellations
- To change or cancel a booking, contact us as early as possible. Changes depend on availability.
- The cancellation terms that apply to your booking are set out in your confirmation email.
- If we have to cancel your booking, for example because the vehicle is unavailable, we will offer you an alternative or a full refund of anything you have paid.
8. Our responsibility
We will do our best to provide your vehicle on time and in excellent condition. We are not responsible for delays or losses caused by events outside our control, such as severe weather, road closures or flight delays, but we will always try to help you get where you need to go.
9. Privacy
We handle your personal information as described in our Privacy Policy.
10. Contact
If you have any questions about these terms, please get in touch through our Contact page. These terms are governed by New Zealand law.